E-service quality from attributes to outcomes: The similarity and difference between digital and hybrid services
N Vatolkina, E Gorbashko, N Kamynina… - Journal of Open …, 2020 - mdpi.com
Our research goal is to offer an e-service quality model based on experience and
multidimensional quality and compare its applicability for e-services to find differences and …
multidimensional quality and compare its applicability for e-services to find differences and …
Perbandingan kualitas layanan dua aplikasi transportasi online menggunakan metode servqual
FPS Fransiska Prihatini Sihotang… - JATISI (Jurnal …, 2020 - eprints.triatmamulya.ac.id
Internet sudah menjadi hal yang sangat dibutuhkan oleh sebagian besar masyarakat di
Indonesia. Penggunaan internet saat ini bukan hanya sekedar untuk membantu pekerjaan …
Indonesia. Penggunaan internet saat ini bukan hanya sekedar untuk membantu pekerjaan …
Pemanfaatan Google Sheets dan Google Form untuk Layanan Administrasi Mahasiswa Menggunakan Konsep Electronic Service Quality
M Asqia, T Nabarian - Jurnal Teknologi Terpadu, 2021 - jurnal.nurulfikri.ac.id
Pandemi COVID-19 berdampak pada aktivitas pendidikan perguruan tinggi, termasuk
proses pelayanan administrasi Mahasiswa di BAAK STT Terpadu Nurul Fikri. Masalah yang …
proses pelayanan administrasi Mahasiswa di BAAK STT Terpadu Nurul Fikri. Masalah yang …
[PDF][PDF] Integration Kano Model and E-Servqual to Evaluate Online Travel Agent Services in Bandung 2022
One of the integrated e-commerce models is online ticket selling. Many travel agents sell
travel tickets for national or international destinations online through websites; one of them is …
travel tickets for national or international destinations online through websites; one of them is …
Utilization of Google Sheets and Google Forms for Student Administration Services Using the Concept of Electronic Service Quality
M Asqia, T Nabarian - Jurnal Teknologi Terpadu - neliti.com
The COVID-19 pandemic has impacted higher education activities, including the student
administration service process at the Nurul Fikri STT Terpadu BAAK. The problem faced is …
administration service process at the Nurul Fikri STT Terpadu BAAK. The problem faced is …
Формирование структурно-атрибутивной модели качества электронных услуг на основе систематизации потребительских свойств
НШ Ватолкина, МВ Кузнецов - π-Economy, 2019 - cyberleninka.ru
Приводятся результаты систематизации и анализа состава характеристик качества
электронных услуг, представленные в трудах российских и зарубежных …
электронных услуг, представленные в трудах российских и зарубежных …
[PDF][PDF] E-Service in University Research
The advancement of information technology plays important role in running an
organization's business. E-service is a kind of business process as a result of the information …
organization's business. E-service is a kind of business process as a result of the information …