Purpose–The purpose of this paper is to contextualize the concepts of “service co-
production” and “value co-creation” to health care services, challenging the traditional bio …

Systems, networks, and ecosystems in service research | Emerald Insight Books and
journals Case studies Expert Briefings Open Access Publish with us Advanced search …

Health professions educators face multiple challenges, among them the need to adapt
educational methods to new technologies. In the last decades, multiple new digital platforms …

Purpose The purpose of this review is to provide a conceptual framework of consumer
engagement behavior in the value co-creation process of healthcare services, and further …

Healthcare represents a key issue for management in every country. A fundamental problem
affects almost every healthcare system: the trade-off between the need to deliver effective …

Purpose In line with the precepts of service-dominant logic (SDL), the purpose of this paper
is to devise a measurement framework of customer value co-creation practices during the …

This research explores the roles of various interaction behaviors of service frontliners in
activating customer participation and creating customer value in the context of health care …

Purpose Technology is revolutionizing the management logic of service systems. The
increasing use of artificial intelligence (AI), in particular, is challenging interaction between …

Purpose The study aims to provide an exploratory investigation of the magnitude of the
customer-centric approach in the specific area of healthcare as a contribution to the scarce …

This paper proposes an analysis of the evolution of approaches to knowledge management
in order to identify useful patterns and perspectives for the improvement of efficiency …