The influence of culture on perceptions of service employee behavior

M Kong, G Jogaratnam - Managing Service Quality: An International …, 2007 - emerald.com
Purpose–The purpose of the study is to explore and compare customer perceptions of
service encounter behavior in the USA and the Republic of Korea and to identify the …

Build or buy? The individual and unit-level performance of internally versus externally selected managers over time.

PS DeOrtentiis, CH Van Iddekinge… - Journal of Applied …, 2018 - psycnet.apa.org
At some point, hiring managers in all organizations face the decision of whether to fill open
positions with internal candidates (eg, through promotions) or to hire external candidates …

Business strategies and financial reporting complexity in hospitality firms

C Poretti, T Jérôme, CY Heo - International Journal of Hospitality …, 2023 - Elsevier
This study investigates the impact of the asset-light and fee-oriented (ALFO) strategy on the
auditors' assessment of financial reporting complexity. To do so, we adopt an integrated …

The negative synergistic effect of internationalization and corporate social responsibility on US restaurant firms' value performance

SY Jung, S Lee, M Dalbor - International Journal of Contemporary …, 2016 - emerald.com
Purpose The purpose of the current study is to investigate the possible existence of a
synergistic effect of internationalization and corporate social responsibility (CSR) on a firm's …

Firm growth patterns: Examining the associations with firm size and internationalization

K Park, SCS Jang - International Journal of Hospitality Management, 2010 - Elsevier
Understanding the growth patterns of an industry is essential for establishing sustainable
growth strategies. However, until recently little had been known about restaurant firm growth …

Determinants of degree of internationalization for US restaurant firms

KA Sun, S Lee - International Journal of Hospitality Management, 2013 - Elsevier
Internationalization has been an important strategy for many restaurants, and
decisionmaking process to internationalize is complicated. This study includes a firm's …

International expansion of US full-service restaurants: Positive and increasing effects on financial performance

Y Rhou, Y Koh - International Journal of Hospitality Management, 2014 - Elsevier
Contrary to conventional wisdom, the current study found that full-service restaurant
companies increasingly perform better as their degree of international expansion increases …

Growth-focused or profit-focused firms: Transitions toward profitable growth

SCS Jang - Tourism Management, 2011 - Elsevier
Profitable growth is the most desirable state tourism and hospitality firm managers can hope
to achieve. In reality, however, it is not easy for a tourism and hospitality firm to consistently …

Internationalization as a determinant of systematic risk: the role of restaurant type

SY Jung, M Dalbor, S Lee - International Journal of Contemporary …, 2018 - emerald.com
Purpose The purpose of this study is twofold: to investigate the relationship between
restaurant firms' internationalization and systematic risk, and to further examine the …

Going international? Important factors executives should consider!

N Hua, A Upneja - International journal of contemporary Hospitality …, 2007 - emerald.com
Purpose–The purpose of the paper is to explore the likely main driving forces behind the
internationalization process for publicly traded restaurant firms in the USA, and to offer …