Customer service behaviors play a critical role in determining customer satisfaction.
However, studies examining how employees' job crafting affects customer service behaviors …

Purpose Prosocial service behaviors play a major role in the hospitality industry. However,
few studies have examined how job resourcefulness affects prosocial service behaviors …

The purpose of this study was to examine the moderating role of job embeddedness for
distributive justice and manager trust on turnover intentions. Data were collected through …

Customer-oriented organizational citizenship behavior (OCBC) is a crucial topic in the
restaurant industry, yet few studies have explored how and when an employee's passion …

In this study, we investigated nurses' organizational communication satisfaction and
emotional labor in an attempt to identify the factors that influence nurses' prosocial service …

This research aimed to comprehend how prosocial service behaviors of flight attendants can
be improved in the airline industry, which is a crucial element of competitive advantage in …

This study examines the effects of turnover intention by the workplace climate in budget
hotels. Data collected from 462 staff of budget hotels in India were measured using …

El presente trabajo busca establecer un modelo de las relaciones que se generan entre las
variables del clima organizacional, las actitudes laborales y el comportamiento pro social de …

Along with the aviation industry that develops day by day, the service quality of airlines is
also evolving, and expectations for service of customers using airlines are also increasing …

The hospitality and tourism industry currently employs about ten percent of the worldwide
workforce. As tourism is seen as continuing to grow, the number of travelers will also …