A decade of research has produced substantial results but the theorization of memorable
tourism experience, often drawing on positive and environmental psychology, remains fuzzy …

Purpose The purpose of this paper is to review the literature on customer experience to
develop a better understanding of the concept and propose a research agenda …

This study explores effects of participation, namely co-creation and mastering, on the
perceived value of consumers' experience and satisfaction. Co-creation comprises both …

This study aims to investigate the impact of virtual reality experiences created with the
newest generation of wearable devices on the intention to visit sites and attractions in a …

The aim of this study is to investigate the main antecedents and consequences of
experience co-creation in tourism. Based on an in-depth literature review, a survey was …

The concept of brand community has been used to understand how consumers create value
around brands online. Recently consumer researchers have begun to debate the relevance …

This study examines the underlying dimensions of co-creation of an experience in the
context of tourism and its effects on behavioral consequences such as tourists' satisfaction …

Understanding how consumers experience luxury represents a challenge; despite the rapid
growth of luxury experiences over the past decade, luxury research remains focused on a …

Purpose The purpose of this paper is to provide a critical review of research on customer
experience management (CEM). The objectives are as follows. The paper first introduces …

Purpose This paper aims to examine the effects of travel experience dimensions on tourist
satisfaction and destination loyalty. Design/methodology/approach Data were collected from …