Purpose This paper aims to propose a conceptual framework to investigate the influences of
innovative services on customer satisfaction and behavioural intentions. As service …

Purpose The purpose of this longitudinal study is to qualitatively investigate the role of the
general managers (GMs) and senior managers (SMs) in strategic talent management (STM) …

This article proposes an alternative tourism development approach that we have termed
'rebalancing', which is based on tourism development adopting Community-based Tourism …

Due to the paucity of empirical research in the field of boutique hotels, sometimes also
known as heritage hotels, this study investigates the impressions of boutique hotel operators …

Abstract Art hotels are increasingly providing an opportunity for creative artists to exhibit their
artworks and collections within their premises. This research investigates how some hotels …

This paper offers a literature review for a study that intends to explore heritage boutique
hotels' methods in adapting accessibility. Methodology employed for this paper is mainly an …

Although heritage, by its very nature, has been in existence for a long time, an
understanding of the ways in which heritage products can be used is relatively recent. The …

The study investigated the influence of quality of facilities on customer patronage among
selected hotels in south-west, Nigeria. The primary source of data collection was adopted …

Art evokes a wide range of effects, including emotional, cognitive, and behavioral outcomes.
Despite the growing recognition of the role of art in tourism and hospitality, there is a gap in …

This study focuses on a unique type of small business—boutiquehotels in Istanbul, Turkey—
, and aims to understand whetheremployers' use of internal flexibility strategies is …