Text-Based Detection of On-Hold Scripts in Contact Center Calls
D Galimzianov, V Vyshegorodtsev - arXiv preprint arXiv:2407.09849, 2024 - arxiv.org
Average hold time is a concern for call centers because it affects customer satisfaction.
Contact centers should instruct their agents to use special on-hold scripts to maintain …
Contact centers should instruct their agents to use special on-hold scripts to maintain …
Team_zero at stanceeval2024: Frozen plms for arabic stance detection
This research explores the effectiveness of using pre-trained language models (PLMs) as
feature extractors for Arabic stance detection on social media, focusing on topics like women …
feature extractors for Arabic stance detection on social media, focusing on topics like women …
[PDF][PDF] DynGraph-BERT: Combining BERT and GNN Using Dynamic Graphs for Inductive Semi-Supervised Text Classification
ELS Perin, MC de Souza, J de Andrade Silva… - 2024 - preprints.org
The combination of BERT and Graph Neural Networks (GNN) has been extensively
explored in the text classification literature, usually employing BERT as a feature extractor …
explored in the text classification literature, usually employing BERT as a feature extractor …