Consumer sentiment analysis is a recent fad for social media-related applications such as healthcare, crime, finance, travel, and in academia. Disentangling consumer perception to …
M Alzate, M Arce-Urriza, J Cebollada - Journal of Retailing and Consumer …, 2022 - Elsevier
The growth of the Internet has led to massive availability of online consumer reviews. So far, papers studying online reviews have mainly analysed how non-textual features, such as …
Electric vehicles have significantly contributed to the sustainability of world economic growth. It is of critical importance to understand and examine the factors impacting the …
Online reviews have been used effectively to understand customers' satisfaction and preferences. COVID-19 crisis has significantly impacted customers' satisfaction in several …
M Nilashi, RA Abumalloh, S Samad, M Alrizq… - Journal of Retailing and …, 2023 - Elsevier
The previous experience of customers is assessed by textual reviews and ratings to reflect their levels of satisfaction with the service or product. Online reviews and ratings have …
The COVID-19 pandemic has caused major global changes both in the areas of healthcare and economics. This pandemic has led, mainly due to conditions related to confinement, to …
EWT Ngai, Y Wu - Journal of Business Research, 2022 - Elsevier
In recent years, machine learning (ML) and artificial intelligence (AI) have attracted considerable attention in different industry sectors, including marketing. ML and AI hold …
Abstract User-Generated-Content (UGC) has gained increasing attention as an important indicator of business success in the tourism and hospitality sectors. Previous literature has …
The economic pressures and increasing competition in markets have led to the CEOs of companies being forced to make the right strategic decisions in the development of products …