Research on user-generated photos in tourism and hospitality: A systematic review and way forward

H Li, L Zhang, CHC Hsu - Tourism Management, 2023 - Elsevier
Visual content has become an integral component of consumers' experience sharing.
People increasingly search for visual content posted by others prior to making purchase …

Systematic review and research agenda for the tourism and hospitality sector: co-creation of customer value in the digital age

TD Dang, MT Nguyen - Future Business Journal, 2023 - Springer
The tourism and hospitality industries are experiencing transformative shifts driven by the
proliferation of digital technologies facilitating real-time customer communication and data …

Analysis of customers' satisfaction with baby products: The moderating role of brand image

M Nilashi, RA Abumalloh, S Samad, M Alrizq… - Journal of Retailing and …, 2023 - Elsevier
The previous experience of customers is assessed by textual reviews and ratings to reflect
their levels of satisfaction with the service or product. Online reviews and ratings have …

Revealing travellers' satisfaction during COVID-19 outbreak: Moderating role of service quality

M Nilashi, RA Abumalloh, B Minaei-Bidgoli… - Journal of Retailing and …, 2022 - Elsevier
Abstract User-Generated-Content (UGC) has gained increasing attention as an important
indicator of business success in the tourism and hospitality sectors. Previous literature has …

The perceived value of digital fashion product and purchase intention: the mediating role of the flow experience in metaverse platforms

Y Park, E Ko, B Do - Asia Pacific Journal of Marketing and Logistics, 2023 - emerald.com
Purpose This paper aims to explore digital fashion products in the metaverse platform
contexts and empirically examine the effect of the metaverse platform characteristics on the …

Tourism promotion through vlog advertising and customer engagement behaviours of generation Z

A Zaib Abbasi, K Hussain, T Kaleem… - Current Issues in …, 2023 - Taylor & Francis
This study investigates the effectiveness of Vlogs as an advertising tool to promote the
tourism sector in Pakistan using Ducoffe's Advertising Value Model and stimulus-organism …

How does celebrity involvement influence travel intention? The case of promoting Chengdu on TikTok

C Zhu, L Hoc Nang Fong, H Gao, D Buhalis… - … Technology & Tourism, 2022 - Springer
This study examines the predicting effect of celebrity involvement on destination authenticity
(object-based authenticity and existential authenticity) and hence travel intention in the …

The impact of eWOM source credibility on destination visit intention and online involvement: a case of Chinese tourists

MR González-Rodríguez… - Journal of Hospitality …, 2022 - emerald.com
Purpose This study aims to investigate the relationships between electronic word of mouth
(eWOM) source credibility, perceived risk and information usefulness and how they …

Modelling the service experience encounters using user-generated content: A text mining approach

AK Kar, S Kumar, PV Ilavarasan - Global Journal of Flexible Systems …, 2021 - Springer
Among services, the immense growth of Indian tourism in the last years has attracted the
interest of practitioners, researchers, and governments. Service experiences at the point of …

When social media meets destination marketing: the mediating role of attachment to social media influencer

C Zhu, LHN Fong, CYN Liu, H Song - Journal of Hospitality and …, 2023 - emerald.com
Purpose This study aims to investigate the mediating role of attachment to social media
influencer between authenticity and enjoyment and then travel intention while watching …