Approaching sustainability transition in supply chains as a wicked problem: systematic literature review in light of the evolved double diamond design process model
Transition from the status quo to more sustainable supply chain management (SSCM)
practices is a highly complex and non-linear process with multiple drivers, but also …
practices is a highly complex and non-linear process with multiple drivers, but also …
Service ecosystem design: Propositions, process model, and future research agenda
While service design has been highlighted as a promising approach for driving innovation,
there are often struggles in realizing lasting change in practice. The issues with long-term …
there are often struggles in realizing lasting change in practice. The issues with long-term …
The value of codesign: The effect of customer involvement in service design teams
Codesign allows a design team to combine two sets of knowledge that are key to service
design: Customer insights into latent user needs and in-house professionals' conversion of …
design: Customer insights into latent user needs and in-house professionals' conversion of …
The MINDS method: integrating management and interaction design perspectives for service design
J Grenha Teixeira, L Patrício… - Journal of Service …, 2017 - journals.sagepub.com
As technology innovation rapidly changes service experiences, service designers need to
leverage technology and orchestrate complex service systems to create innovative services …
leverage technology and orchestrate complex service systems to create innovative services …
Leveraging service design for healthcare transformation: Toward people-centered, integrated, and technology-enabled healthcare systems
Purpose This paper explores how service design can contribute to the evolution of health
service systems, moving them toward people-centered, integrated and technology-enabled …
service systems, moving them toward people-centered, integrated and technology-enabled …
Designing for service as one way of designing services
L Kimbell - International journal of design, 2011 - ijdesign.org
This paper considers different ways of approaching service design, exploring what
professional designers who say they design services are doing. First it reviews literature in …
professional designers who say they design services are doing. First it reviews literature in …
[图书][B] Design for services
A Meroni, D Sangiorgi - 2016 - api.taylorfrancis.com
In Design for Services, Anna Meroni and Daniela Sangiorgi articulate what Design is doing
and can do for services, and how this connects to existing fields of knowledge and practice …
and can do for services, and how this connects to existing fields of knowledge and practice …
Transformative services and transformation design
D Sangiorgi - International Journal of Design, 2011 - re.public.polimi.it
This paper claims how the parallel evolution of the conception of services and of Design for
Services toward more transformational aims, would require a collective reflection on and …
Services toward more transformational aims, would require a collective reflection on and …
Deep diving into service design problems: Visualizing the iceberg model of design problems through a literature review on the relation and role of service design with …
M Suoheimo, R Vasques, P Rytilahti - The Design Journal, 2020 - Taylor & Francis
This article examines and discusses the connection and the role of service design in the
wicked problem field. Many management theorists divide problems into three categories …
wicked problem field. Many management theorists divide problems into three categories …
Design for value co-creation: Exploring synergies between design for service and service logic
This paper aims to bridge recent work on Service Logic with practice and research in the
Design for Service to explore whether and how human-centered collaborative design …
Design for Service to explore whether and how human-centered collaborative design …