Purpose The purpose of this paper is to determine the influence of service quality and
university image on student satisfaction and student loyalty. Design/methodology/approach …

The aim of this research is to examine the influence of service quality on student satisfaction
and student loyalty at higher education institutions in Riau Province. The samples include …

Purpose This paper attempts to develop and validate a service quality instrument called
HiEduQual to measure the perceived service quality of students in higher education …

The aim of the study is to develop and validate the construct HiEduQual (Higher Education
Service Quality) to measure the level of service quality in higher education (HE) institutions …

Purpose This paper aims to identify and test four competing models with the
interrelationships between students' perceived service quality, students' satisfaction, loyalty …

Purpose The purpose of this paper is to examine the factors that impact the quality of the
education service in a Peruvian private university, based on the perception of students and …

Purpose–Keeping in mind the urgent need to deliver quality education in higher education
institutes, the current paper seeks to measure the quality perception of management …

This article reports the findings of a systematic literature review and meta-analysis carried
out to identify various quality dimensions in higher education that contributes to student …

Purpose The purpose of this paper is to propose a service quality measuring and evaluating
framework for courses that are not part of the regular end-of-semester course evaluation …

The study aims to present a framework, a so-called Quality Function Deployment (QFD)
house, to enhance the service quality of higher education institutions (HEIs), supporting the …