Performance measurement is needed to evaluate the condition of the company. Based on
preliminary discussions with the company, the company's performance measurement still …

Purpose: The purpose of this study is to provide a conceptual understanding on the
influence of Business Excellence (BE) criteria in achieving business excellence in …

This research focuses on improving service quality by identifying TQM practices that could
influence employee satisfaction to deliver efficient healthcare services that meet patients' …

An extensive review of the literature revealed that there has been little discussion and
investigation of leadership and BE in the Malaysian context. Moreover, the importance of the …

The study intends to assess the leadership practices of MPhil special education programs'
by applying Baldrige Quality, and to identify strengths and weaknesses as opined by HoDs …

Service quality is a critical aspect of business excellence maturity assessment. It refers to the
level of excellence achieved in delivering products or services to customers. Customer …

The research is compiled to provide a thorough overview of nine well-known business
excellence models (BEMs) applied in various countries and organizations worldwide. The …

The aim of this research is to construct a comprehensive performance measurement model
using the 2019-2020 Baldrige excellence framework criteria that examines the Malaysian …