This study presents a systematic literature review on the implementation of service
innovation in the extant literature. This study conducts a comprehensive review of published …

Objective of this paper was to observe trends and developments in quality of work-life
research throughout the decades. Previous researchers mostly focused on systematic and …

The notion of corporate social responsibility (CSR) has been around for many decades.
However, even in 2021, its spectrum is still evolving. Several studies addressed CSR for …

Both quality and experience are discussed as antecedents of satisfaction and loyalty in
services. Despite their popularity in measuring success, no previous study compared the …

Drawing on the Conservation of Resources Theory (COR), and a gender perspective, this
study proposes and tests a conceptual model postulating relationships between sexual …

Extant studies have increasingly investigated the impact of tour guide humor on tourist
responses but paid insufficient attention to its effect on tourist pro-environmental behavior …

ABSTRACT Based on the Means-End Chain Theory, this paper tested the relationship
between Employee perception of CSR and its effects on firms' internal outcomes (Employee …

This study examines the, mediating and moderating effects of psychological resilience on
the relationship between employee mindfulness and job-related outcomes such as work …

Purpose This study aims to answer how family-supportive supervisor behavior (FSSB)
reduces work–family conflict (WFC), family–work conflict (FWC) and employee turnover …

The aim of the current research is to foster the economic performance of a hotel enterprise
through employee-level corporate social responsibility (CSR) activities with the mediating …