The quality of the User Experience (UX) with systems, products and services is now
considered an indispensable part of success in the market. Users' expectations have …

Traditional evaluation of user experience is subjective by nature, for what is sought is to use
data from physiological and behavioral sensors to interpret the relationship that the user's …

Daily experiences in working with various types of computer systems show that, despite the
offered functionalities, users have many difficulties, which affect their overall User …

This paper shows a chatbot solution for eGLU-box Pro, a usability testing platform for Italian
Public Administration (PA). eGLU-box Pro is a web-based tool designed to help PA …

This paper illustrates the heuristic evaluation of a web-based tool for usability testing for
Public Administrations called eGLU-box. eGLU-box is an online platform aiming at …

Remote usability testing is performed by evaluators who are in different physical locations
from the participants (synchronous remote testing) and possibly operating at different times …

This paper addresses usability problems of data entry techniques and patterns in web
systems and web sites. In order to carry out a comparative analysis of the solutions a …

Smartphones and tablets now offer consumers unique advantages such as portability and
accessibility. Developers are also working with a mobile-first approach, and are prioritizing …

In the competitive realm of consumer-driven markets, companies strive to meet rising
expectations by creating digital products that not only meet functional needs but also evoke …

User Experience (UX) involves every interaction that customers have with products, and it
plays a crucial role in determining the success of a product in the market. While there are …