J Chen, S Xia, T Lin - Human Communication Research, 2024 - academic.oup.com
Social norm-based messages have been widely used for persuasion. However, the current trend that research focuses on using social norm theories rather than theorizing about social …
This article reports findings from four studies examining blame attribution following service failures perpetrated by frontline robots or human service providers. Findings show that when …
WJ Kim, Y Ryoo, SY Lee, JA Lee - Journal of Advertising, 2023 - Taylor & Francis
In this article, the authors examine the effect of regulatory focus and privacy concerns on consumers' responses to highly personalized chatbot advertising. Findings from two …
The global struggle with the COVID-19 pandemic has lasted for almost three years. Although national and local leaders have often called on the public to comply with preventive …
Purpose Notwithstanding their potential benefits especially for individuals with low health literacy, users are still somewhat skeptical about the reliability of healthcare chatbots. The …
WJ Kim, Y Ryoo - Cyberpsychology, Behavior, and Social …, 2022 - liebertpub.com
Considering widespread resistance to COVID-19 preventive measures, the authors draw on hypocrisy induction theory to examine whether online chatbots can be used to induce …
WJ Kim, Y Ryoo, M Drumwright, S Yoon - Journal of Advertising, 2023 - Taylor & Francis
The authors examine hypocrisy induction, a strategy for encouraging ethical behavior by making perpetrators realize that they are violating moral values when they use anonymous …
Political polarization is growing rapidly in the United States and has been linked to politicized public health issues including vaccination. Political homogeneity among one's …
S Zhang, Y Wang, Y Wei - Frontiers in Psychology, 2022 - frontiersin.org
In a pandemic context, public health events are receiving unprecedented attention, and identifying ways to enhance individual public health compliance behaviors has become an …