Customers' acceptance of artificially intelligent service robots: The influence of trust and culture

OH Chi, CG Chi, D Gursoy, R Nunkoo - International Journal of Information …, 2023 - Elsevier
This study addresses two critical research gaps in human-robot interaction (HRI): the limited
systematic research on the role of trust in customers' acceptance of artificially intelligent (AI) …

Customers' perceptions of hotel AI-enabled voice assistants: does brand matter?

R Cai, LN Cain, H Jeon - International Journal of Contemporary …, 2022 - emerald.com
Purpose Extending the technology acceptance model (TAM) to a new context, the purpose
of this paper is to propose an integrative model of the brand of artificial intelligence-enabled …

Narrowing the intention-behavior gap: The impact of hotel green certification

CG Chi, OH Chi, X Xu, I Kennedy - International Journal of Hospitality …, 2022 - Elsevier
The looming threat of climate change on the environment has called for sustainable
consumption and business practices. This study aims to address the paradox of green …

Employees' perception of robots and robot-induced unemployment in hospitality industry under COVID-19 pandemic

MO Parvez, A Öztüren, C Cobanoglu, H Arasli… - International Journal of …, 2022 - Elsevier
The impact of the pandemic is driving the recent upsurge in service automation and the
adoption of service robots in the hospitality industry. As service paradigm and customer …

Ghost kitchens on the rise: Effects of knowledge and perceived benefit-risk on customers' behavioral intentions

R Cai, XY Leung, CGQ Chi - International Journal of Hospitality …, 2022 - Elsevier
This study aims to reveal customers' perceptions and intentions towards the emerging
disruptive restaurant business model of ghost kitchens. Through the theoretical lens of …

Comparing attentional disengagement between Prolific and MTurk samples

DA Albert, D Smilek - Scientific Reports, 2023 - nature.com
Attention often disengages from primary tasks in favor of secondary tasks (ie, multitasking)
and task-unrelated thoughts (ie, mind wandering). We assessed whether attentional …

Effects of AI ChatGPT on travelers' travel decision-making

JH Kim, J Kim, S Kim, TB Hailu - Tourism Review, 2023 - emerald.com
Purpose This paper aims to investigate travelers' intentions to use ChatGPT and the
influential factors affecting their decision-making. Design/methodology/approach Four …

[HTML][HTML] Nostalgic emotions, meaning in life, subjective well-being and revisit intentions

D Karagöz, H Ramkissoon - Tourism Management Perspectives, 2023 - Elsevier
The main purpose of this research is to examine the psychological and behavioral
consequences of nostalgic emotions. Specifically, the study examines the interrelationships …

The biophilic hotel lobby: Consumer emotions, peace of mind, willingness to pay, and health-consciousness

L Nanu, I Rahman - International Journal of Hospitality Management, 2023 - Elsevier
Drawing from the pleasure-arousal theory (PAT) and the effects of biophilic design, the
purpose of this study was to understand how the emotional experience of hotel guests …

The impact of Price preciseness, Price reduction, and lay rationalism on travelers' perceptions of deal attractiveness, purchase intention, and choice

J Kim, J Jhang, S Kim, D Stylidis - Journal of Travel …, 2023 - journals.sagepub.com
This research investigated the role of price preciseness (rounded vs. precise) in perceiving
deal attractiveness, purchase intention, and choice in travel decision-making. Two …