In a 2000 article in Industrial Marketing Management,“Issues in Supply Chain Management,”
Lambert and Cooper presented a framework for Supply Chain Management (SCM) as well …

Purpose The purpose of this paper is to shed light on the body of logistics customer service
(LCS) research published in leading logistics journals from 1990 to 2017. Specifically, the …

Supply chain management (SCM) is implemented by integrating corporate functions using
business processes within and across companies. Several process‐oriented frameworks for …

In this study, we attempt to establish the missing links between supply chain sustainability
and frugal innovation. Our study motivations stem from two facets of the emerging markets …

Supply chain management promises competitive advantages for industrial organizations.
The introduction of new products and services, or entry into new markets, is likely to be more …

Manufacturers are combining products and services to provide greater value to the customer
and to facilitate longer more profitable relationships. Organisations that pursue this route are …

Purpose–The purpose of this paper is to explore, analyse and discuss the published
concepts of “the customer” and “customer service” in the context of managing international …

Over the past few years, the importance of improving the product distribution structure has
increased worldwide. Therefore, distribution prices are now disclosed and product …

Customers may not wish to use an artificial intelligence (AI) chatbot after knowing its
nonhuman identity. Based on the inoculation theory, this study explores how to increase …

Logistics activities in supply chain business process: A conceptual framework to guide their
implementation | Emerald Insight Books and journals Case studies Expert Briefings Open …