Social impact bonds are payment by results contracts that leverage private social investment
to cover the up-front expenditure associated with welfare services. The introduction of …

In recent decades, the introduction of market principles has transformed public service
delivery into a hybrid. However, little is known about how these changes are reflected in the …

This chapter takes stock of the state of the art in research on the frontline delivery of welfare-
to-work by exploring and discussing some of the main issues that the academic literature …

This article reviews developments in digital self‐servicing in Australian employment
services. The article draws on program implementation documentation to describe recent …

'Creaming'and 'parking'are endemic concerns within quasi-marketised welfare-to-work
(WTW) systems internationally, and the UK's flagship Work Programme for the long-term …

Personalized care and market‐based approaches to public service provision have gained
prominence in a range of Organisation for Economic Co‐operation and Development …

Getting Welfare to Work traces the radical reform of the Australian, UK, and Dutch public
employment services systems. Starting with major changes from 1998, this book examines …

The UK has been a high profile policy innovator in welfare‐to‐work provision which has led
in the Coalition government's Work Programme to a fully outsourced,'black box'model with …

As part of the international trend towards personalisation, in 2013 Australia launched a
major disability scheme aiming to give participants greater choice and control over services …

Caseloads and performance management are important working conditions of workers
delivering public social services in street‐level organizations. The literature on these …