This paper investigates consumer inertia in health insurance markets, where adverse
selection is a potential concern. We leverage a major change to insurance provision that …

Both the “law of one price” and Bertrand's (J Savants 67: 499–508, 1883) prediction of
marginal cost pricing for homogeneous goods rest on the assumption that consumers will …

Purpose To minimize customer churn, many service providers offer consumers the option of
automatic contract renewal at the end of a contract period. Such agreements are known as …

I examine whether bundling of telecommunications services makes individuals less likely to
switch their service provider because of increased switching costs. Using a detailed survey …

Rollover contracts are agreements that automatically renew, or 'roll over', when the
contracted term is completed, unless the customer has previously given notice to terminate …

We present novel evidence from a large panel of UK consumers who receive personalized
reminders from a specialist price-comparison website about the precise amount they could …

Firms and consumers widely utilize auto-renewal contracts (ARCs) due to their convenience.
However, significant issues associated with ARCs indicate the need for policy intervention to …

In many markets, such as retirement investment and health care, policy makers are
concerned about switching costs because they often distort prices and stand in the way of …

Many consumer contracts, such as magazine subscriptions, mobile phone contracts, or
fitness club subscriptions, are fixed-term contracts containing an automatic renewal clause …

The aim of this research is to study firms' decisions about price and quality in a set-ting
where consumers cannot fully evaluate products and must rely on anecdotalevidence to …