Purpose The purpose of this paper was to discover the best practices used by information
technology (IT) project managers to determine what leadership skills, behaviors …

The sport industry has become increasingly more complex with the expanse of digital
technology such as fiber optic internet access, 5G wireless communication, and blockchain …

Purpose This paper first aims to examine associations between factors involved in business-
to-business complaints management and results (satisfaction and loyalty) and analyses …

Purpose: The current study investigated the influence of service quality factors on season
ticket holder (STH) satisfaction and intention to renew their season tickets. The current study …

This study investigates how sports team reputation shapes brand equity through consumers'
relationship satisfaction, life satisfaction, and commitment. Data were collected from India in …

Globally, team performance has become a crucial factor for the success of any sport,
attracting the interest of regulators, coaches, and new researchers. Therefore, the current …

Previous research on customer loyalty primarily viewed it within the framework of constructs
at the individual level of analysis. Consequently, prior research has ignored service recovery …

An effective complaint management system is essential to providing quality public services
to the residents of a smart city. The complaints or feedback from residents can help identify a …

The topic of complaint management is receiving more and more attention in both practise
and research, particularly the public complaint. Service delivery that meets the needs of its …

Purpose: The purpose of this study is to summarize the results of existing studies that
addressed the relationship between some effective variables in sporting events (with …