Telephone call centers are an integral part of many businesses, and their economic role is
significant and growing. They are also fascinating sociotechnical systems in which the …

A look into fractional calculus and their applications from the signal processing point of view
is done in this paper. A coherent approach to the fractional derivative is presented, leading …

This book serves as a standard reference, making this area accessible not only to
researchers in probability and statistics, but also to graduate students and practitioners. The …

Demonstrates that Ethernet LAN traffic is statistically self-similar, that none of the commonly
used traffic models is able to capture this fractal-like behavior, that such behavior has …

With the deployment of fifth-generation (5G) wireless networks worldwide, research on sixth-
generation (6G) wireless communications has commenced. It is expected that 6G networks …

This comprehensive text gives an interesting and useful blend of the mathematical,
probabilistic and statistical tools used in heavy-tail analysis. It is uniquely devoted to heavy …

The notion of self-similarity has been shown to apply to wide-area and local-area network
traffic. We show evidence that the subset of network traffic that is due to World Wide Web …

A call center is a service network in which agents provide telephone-based services.
Customers who seek these services are delayed in tele-queues. This article summarizes an …

This is a graduate level textbook that covers the fundamental topics in queuing theory. The
book has a broad coverage of methods to calculate important probabilities, and gives …

A number of empirical studies of traffic measurements from a variety of working packet
networks have demonstrated that actual network traffic is self-similar or long-range …