Emotional labor has been an area of burgeoning research interest in occupational health
psychology in recent years. Emotional labor was conceptualized in the early 1980s by …

This literature review was conducted to investigate the association between emotional labor
and burnout and to explore the role of personality in this relationship. The results of this …

Three decades after its introduction as a concept, emotional labor—regulating emotions as
part of the work role—is fully on the map in organizational behavior and organizational …

Recently, increasing numbers of scholars have argued that emotional intelligence (EI) is a
core variable that affects the performance of leaders. In this study, we develop a …

Although it has often been presumed that jobs involving “people work”(eg, nurses, service
workers) are emotionally taxing (Maslach & Jackson, 1982), seldom is the emotional …

The exponential growth of the service economy has increased the attention that
organizational researchers have paid to the concept of emotional labor. Although much …

In this compelling book the author contends that social equity--specifically racial equity--is a
nervous area of government. Over the course of history, this nervousness has stifled many …

Emotional labor refers to the process by which workers are expected to manage their
feelings in accordance with organizationally defined rules and guidelines. The Managed …

Although early research suggested that the performance of emotional labor had deleterious
effects on workers, recent empirical investigations have been equivocal. The performance of …

Most public service jobs require interpersonal contact that is either face-to-face or voice-to-
voice-relational work that goes beyond testable job skills but is essential for job completion …