Impacts of the perceived quality by consumers' of à la carte restaurants on their attitudes and behavioural intentions

GQ Souki, LM Antonialli, AAS Barbosa… - Asia Pacific Journal of …, 2020 - emerald.com
Purpose À la carte restaurants have faced increasing challenges in meeting the needs and
desires of new food consumers. The purpose of this paper is to propose and test a model for …

Developing a Sustainable Omnichannel Strategic Framework toward Circular Revolution: An Integrated Approach

T Yeğin, M Ikram - Sustainability, 2022 - mdpi.com
One of the contributions of digitalization to cyclical change is the adoption of Omnichannel
Marketing (OM) as a new marketing strategy for brands. In this research, we examined …

Investigating the Impact of Service Quality Dimensions on Reputation and Brand Trust.

M Esmaeilpour, A Sayadi, M Mirzaei - International Journal of Business & …, 2017 - ceeol.com
Purpose: The objective of this study was to investigate the impact of service quality
dimensions on brand reputation and brand trust in Iran's Saderat Bank …

Negative online reviews, brand equity and emotional contagion

F Ahmad, F Guzmán - European Journal of Marketing, 2021 - emerald.com
Purpose Despite the growing consensus that consumers extensively use online reviews and
that negative reviews can significantly damage brand equity, it remains uncertain whether …

Investigating the impact of commitment, satisfaction, and loyalty of employees on providing high-quality service to customer

M Esmaeilpour, M Ranjbar - Studies in Business and Economics, 2018 - sciendo.com
The aim of the research was to examine the effects of satisfaction and commitment of quality
of services provided for customers. This research is applied in terms of objective and …

The nexus of service quality, student satisfaction and student retention in small private colleges in South Africa

C Eresia-Eke, N Ngcongo, T Ntsoane - Education Sciences, 2020 - mdpi.com
Small private colleges provide an important service to society while operating in a dynamic
and competitive environment. The inability to operate in a manner that delivers desirable …

How service quality affects consumer revisit behavior in chain restaurants: Lessons from COVID-19

CH Liu, MCB Lapuz, B Gan - International Journal of Hospitality …, 2024 - Elsevier
Abstract Comparison studies in the context of Taiwanese and Chinese restaurant chains
remain scarce. This research utilized a comparison study to examine the key distinctions …

Role of social network services (SNS) sales promotions in generating brand loyalty for chain steakhouses

H Han, HN Nguyen, HJ Song, BL Chua… - Journal of Quality …, 2019 - Taylor & Francis
This research aimed to explore the impact of social network services (SNS) sales
promotions on the brand loyalty generation process by considering the role of brand attitude …

Advances in business, management and entrepreneurship

R Hurriyati, B Tjahjono, I Yamamoto… - Proceedings of the …, 2020 - api.taylorfrancis.com
The past decade has been marked by an increase in the number of products sold through
online shops. Various types of businesses that originally were only available offline have …

관광목적지가이드서비스품질이고객만족과옵션선택에미치는영향

조선배 - 호텔경영학연구, 2019 - dbpia.co.kr
이 연구의 주 의도는 관광목적지 가이드 서비스품질이 고객만족과 옵션선택에 미치는 영향을
탐색적으로 접근하는 것이다. 연구표본은 2019 년 02 월 01 일부터 09 일까지 (설 연휴기간) …