Digital transformation trends in service industries

HS Chin, DP Marasini, DH Lee - Service Business, 2023 - Springer
This study examines the evolution of digital transformation (DT) in the service industry
through real-world application cases and articles published in journals that are related to …

Understanding customer satisfaction in curated subscription services: Moderating roles of subscription time and information disclosure

Z Li, X Zhao, G Ou - Information & Management, 2023 - Elsevier
A new form of online retailing, curated subscription services, is attracting an increasing
number of consumers with their surprise elements. Extant literature has explored individual …

A systematic literature review and bibliometric analysis based on member subscription services in retailing

J Wu, L Hu, X He, X Zheng - Electronic Commerce Research and …, 2024 - Elsevier
As consumers' willingness to experience member subscription services has been
increasing, merchants are launching membership programs to boost retention and draw in …

Theory of consumption value: A lens to examine the use and continual use intention of online game subscription services

WK Tan, PH Chiu - Computers in Human Behavior, 2024 - Elsevier
Using the theory of consumption value as the theoretical framework and online game
subscription as the subject, this study considered the antecedents (game motivations, fear of …

Subscription commerce: an attachment theory perspective

RH Kerschbaumer, D Kreimer, T Foscht… - … Review of Retail …, 2023 - Taylor & Francis
Despite the success of subscription models in online retail, insights addressing their very
relational character remain limited. This research employs interpersonal relationship theory …

An exploratory study of consumers' perceptions of product types and factors affecting purchase intentions in the subscription economy: 99 subscription business cases

H Baek, K Kim - Behavioral Sciences, 2022 - mdpi.com
This study examined changes in consumer perceptions of product types and purchase
intentions when a subscription model is introduced for products normally sold on a one-time …

Affective commitment recipes for wine clubs: Value goes beyond the vine

AS Krishen, O Berezan, S Agarwal, S Kachen - Journal of Business …, 2023 - Elsevier
Accessing a variety of products and services from the comfort of home through a
subscription model that incorporates a fee in exchange for a regular delivery is an emerging …

Uncovering the trends and developments in subscription business models through bibliometric analysis

Y Sharma, R Sijariya - Journal of Service Theory and Practice, 2024 - emerald.com
Purpose The purpose of this study is to examine the trends and developments of
subscription business models (SBMs) over the past two decades. Design/methodology …

[HTML][HTML] Eye-opening! Exploring uncertainty marketing through hedonic blind box collectibles

C Lee, J Wyllie, S Brennan - Journal of Retailing and Consumer Services, 2025 - Elsevier
Blind box collectibles use a chance-based marketing approach, with products sold in
opaque packaging. Phenomenal global demand for these products has sparked attention …

Shopping without the fuss: the effect of curation type in clothing subscription adoption on cognitive dissonance and consumer responses

O Johnson, C Seifert, A Lee - International Journal of Retail & …, 2021 - emerald.com
Purpose To address the volatile nature of the retail industry, retailers have adopted clothing
subscription services (CSS) to meet the demanding needs of consumers. This study …