This article traces the historical progression of Information Literacy (IL) definitions from 2000
to 2015 in the published literature on first-year seminar and freshman general education IL …

Purpose–This paper seeks to describe the theory of connectivism as a learning theory that
provides a useful framework for understanding how students learn information literacy …

There has been longstanding debate about whether the level of complexity of questions
received at reference desks and via online chat services requires a librarian's expertise …

This paper proposes teaching strategies and techniques for library instruction in academic
libraries to achieve the intended goals. The recommendations are based on insights from …

This mixed methods study addresses learning in online chat virtual reference service at a
large university library. Cultural-Historical Activity Theory (CHAT) provides the guiding …

Library chat services are an increasingly important communication channel to connect
patrons to library resources and services. Analysis of chat transcripts could provide …

This study investigates how reference staff at two libraries balance teaching with resource
delivery in live chat reference. Analysis of 410 transcripts from one week shows that one …

Purpose This study aims to evaluate the instances of information literacy instruction within
the virtual reference system of a Canadian university library. Design/methodology/approach …

This article explores student, instructor, and librarian perceptions of chat reference in the
context of an introductory composition course. Participants in a mixed-method study …

Purpose Reflecting on the new ACRL Framework, a deficiency was observed in literature on
the assessment of information literacy instruction in chat reference. An evaluation of recent …