Determinants and consequences of trust in AI-based customer service chatbots: 基于人工智能的客户服务聊天机器人信任的决定因素和后果
摘要根据行业报告， 基于人工智能的聊天机器人可以改变在线客户服务。 尽管企业越来越多地
实施聊天机器人来自动化客户服务， 但消费者信任和接受度的缺乏继续引起担忧 …
实施聊天机器人来自动化客户服务， 但消费者信任和接受度的缺乏继续引起担忧 …
The corporate cultivation of digital resignation
The aim of this article is to propose a theoretical framework for studying digital resignation,
the condition produced when people desire to control the information digital entities have …
the condition produced when people desire to control the information digital entities have …
The church climate action: Identifying the barriers and the bridges
GC Nche - Transformation, 2020 - journals.sagepub.com
For many decades, efforts are being channelled towards fostering effective robust church-
based climate action across the globe. However, this desired action has unfortunately been …
based climate action across the globe. However, this desired action has unfortunately been …
Consumers' privacy concern and privacy protection on social network sites in the era of big data: Empirical evidence from college students
W Xie, K Karan - Journal of Interactive Advertising, 2019 - Taylor & Francis
Abstract Information privacy and disclosure have been prominent issues revolving around
social media. We adopted communication privacy management theory, the persuasion …
social media. We adopted communication privacy management theory, the persuasion …
Risk, resilience and reward: Impacts of shifting to digital sex work
Workers from a variety of industries rapidly shifted to remote work at the onset of the COVID-
19 pandemic. While existing work has examined the impact of this shift on office workers …
19 pandemic. While existing work has examined the impact of this shift on office workers …
Privacy concerns and social desirability bias
RB Larson - International Journal of Market Research, 2024 - journals.sagepub.com
Privacy concerns may influence many choices consumers make. However, their expressed
concerns are sometimes inconsistent with their information-sharing and privacy-protecting …
concerns are sometimes inconsistent with their information-sharing and privacy-protecting …
Online privacy breaches, offline consequences: Construction and validation of the concerns with the protection of informational privacy scale
E Durnell, K Okabe-Miyamoto… - International Journal of …, 2020 - Taylor & Francis
Concerns with protecting privacy, especially of online data, has been a goal of privacy
scholarship for years. Because most data are transferred online, many instruments focus on …
scholarship for years. Because most data are transferred online, many instruments focus on …
Disentangling the relation among trust, efficacy and privacy management: a moderated mediation analysis of public support for government surveillance during the …
This study examines the effects of political/cultural beliefs and situational perceptions on
public support for government surveillance amidst COVID-19, using a representative survey …
public support for government surveillance amidst COVID-19, using a representative survey …
“It's up to the Consumer to be Smart”: Understanding the Security and Privacy Attitudes of Smart Home Users on Reddit
Smart home technologies offer many benefits to users. Yet, they also carry complex security
and privacy implications that users often struggle to assess and account for during adoption …
and privacy implications that users often struggle to assess and account for during adoption …
The surprising power of a click requirement: How click requirements and warnings affect users' willingness to disclose personal information
R Epstein, VR Zankich - Plos one, 2022 - journals.plos.org
What kinds of information and alerts might cause internet users to be more cautious about
what they reveal online? We used a 25-item survey to determine whether the strength of …
what they reveal online? We used a 25-item survey to determine whether the strength of …