In the information systems (IS) domain, technology adoption has been one of the most
extensively researched areas. Although in the last decade various models had been …

The purpose of this study is to develop new knowledge to better understand the most
important dimensions of e-service quality that have impact on customer satisfaction …

Research background: The commercial banks are adopting online services for their
transactions to stay competitive and fulfill the customers' needs. There is a dire need to …

Meeting the mobile money needs of the less privileged in developing and emerging markets
opens up enormous possibilities for banks and newly emerged financial-technology firms …

Purpose Technology acceptance, especially internet banking adoption, has become a vital
issue in the business world today. The potential of this technology is enormous. The purpose …

The purpose of this article is to identify which dimensions of online convenience affect
consumers' intention of using online shopping and explore a conceptual model to …

As various types of robots increasingly influence consumers' service experiences,
companies need to consider how to be competitive in this new artificial intelligence and …

The study's aim is to investigate how FinTech users' perceived risk influences their
continuance intention to use FinTech services. The new model, which was based on the …

Electronic Services or E-services are online services mediated by information technology
such as the internet, where valid interactions and transactions occur from buying and selling …

In order to meet consumer expectations for consistent, uniform, integrated services and
experiences across multiple retailing channels, many retailers have tried to create an omni …