Public engagement as the fifth dimension of outbreak communication: Public's perceptions of public health communication during COVID-19 in India
K Venkatraman, A Manoharan - Health communication, 2023 - Taylor & Francis
Public health/risk communication is the foremost responsibility of a government during a
pandemic. Risk communication aims to educate people, enhance their risk perceptions to …
pandemic. Risk communication aims to educate people, enhance their risk perceptions to …
The effectiveness of public service complaint management processes in contexts of autocratic governance: the case of Brunei Darussalam
RBHA Aziz - 2016 - etheses.bham.ac.uk
Almost inevitably on occasions, purchasers, customers or users of services will be so
dissatisfied with the quality or experience of procurement that they will feel driven to make a …
dissatisfied with the quality or experience of procurement that they will feel driven to make a …
DRIVERS, INHIBITORS AND IMPLICATIONS OF EFFECTIVE COMPLAINT MANAGEMENT AMONG HEALTHCARE INSTITUTION IN AN EMERGING ECONOMY: A …
J Acheampong, K Domfeh - International Journal of Leadership and …, 2021 - iprjb.org
Purpose: Complaint Management (CM) is significant in improving the quality of healthcare
service delivery. There is a dearth of knowledge regarding CM in healthcare service in …
service delivery. There is a dearth of knowledge regarding CM in healthcare service in …