This review paper provides a comprehensive comparative analysis of IT governance and
compliance within the banking sectors of Africa and the US, highlighting the intricacies of …

Abstract (ANTECEDENT) The main responsibility of the Information Technology Service
Management (ITSM) as an organization is to provide services in high level quality. That …

Abstract Information technology service management (ITSM) has become the prevalent
management approach to the provision of IT services worldwide. Researchers and …

Incident management is very important in order to ensure the continuity of a system.
Information systems require incident management to ensure information systems can …

Information Technology governance (ITG) calls for the definition and implementation of
formal practices at the highest level in the organization, involving structures, processes and …

Information technology (IT) service management is considered a collection of frameworks
that support organizations managing services. The implementation of these kinds of …

IT Service Operations is a high priority improvement target for IT service providers because it
is critical for business operations and involves daily interaction with customers, thus directly …

Abstract Information technology infrastructure library (ITIL) framework is a set of
comprehensive publications providing descriptive guidance on the management of IT …

This paper carries out a review of the issues that Small and Medium Enterprises (SMEs) face
when trying to ensure their alignment with Information Technology Infrastructure Library …

Research on the Information Technology Infrastructure Library (ITIL) lacks appropriate
theories and models that capture the distinct characteristics and implications of the ITIL …