Human trust in artificial intelligence: Review of empirical research
E Glikson, AW Woolley - Academy of Management Annals, 2020 - journals.aom.org
Artificial intelligence (AI) characterizes a new generation of technologies capable of
interacting with the environment and aiming to simulate human intelligence. The success of …
interacting with the environment and aiming to simulate human intelligence. The success of …
Understanding and resolving failures in human-robot interaction: Literature review and model development
S Honig, T Oron-Gilad - Frontiers in psychology, 2018 - frontiersin.org
While substantial effort has been invested in making robots more reliable, experience
demonstrates that robots operating in unstructured environments are often challenged by …
demonstrates that robots operating in unstructured environments are often challenged by …
Who gets the blame for service failures? Attribution of responsibility toward robot versus human service providers and service firms
Abstract Service robots are on the rise. Technological advances in engineering, artificial
intelligence, and machine learning enable robots to take over tasks traditionally carried out …
intelligence, and machine learning enable robots to take over tasks traditionally carried out …
When do we accept mistakes from chatbots? The impact of human-like communication on user experience in chatbots that make mistakes
MA de Sá Siqueira, BCN Müller… - International Journal of …, 2024 - Taylor & Francis
Chatbots are becoming omnipresent in our daily lives. Despite rapid improvements in
natural language processing in the last years, the technology behind chatbots is still not …
natural language processing in the last years, the technology behind chatbots is still not …
The effect of social presence and chatbot errors on trust
This article explores the potential of Artificial Intelligence (AI) chatbots for creating positive
change by supporting customers in the digital realm. Our study, which focuses on the …
change by supporting customers in the digital realm. Our study, which focuses on the …
[HTML][HTML] To err is robot: How humans assess and act toward an erroneous social robot
We conducted a user study for which we purposefully programmed faulty behavior into a
robot's routine. It was our aim to explore if participants rate the faulty robot different from an …
robot's routine. It was our aim to explore if participants rate the faulty robot different from an …
The effect of social-cognitive recovery strategies on likability, capability and trust in social robots
As robots become more prevalent, particularly in complex public and domestic settings, they
will be increasingly challenged by dynamic situations that could result in performance errors …
will be increasingly challenged by dynamic situations that could result in performance errors …
Expressing robot incapability
Our goal is to enable robots to express their incapability, and to do so in a way that
communicates both what they are trying to accomplish and why they are unable to …
communicates both what they are trying to accomplish and why they are unable to …
The dark sides of AI personal assistant: effects of service failure on user continuance intention
With the popularization of smart devices and the rapid development of smart voice
technology, AI personal assistants (AIPAs) have penetrated deeply into users' lives …
technology, AI personal assistants (AIPAs) have penetrated deeply into users' lives …
My bad! repairing intelligent voice assistant errors improves interaction
One key technique people use in conversation and collaboration is conversational repair.
Self-repair is the recognition and attempted correction of one's own mistakes. We investigate …
Self-repair is the recognition and attempted correction of one's own mistakes. We investigate …