In the recent era of technological advances and hyper-competition, business intelligence
(BI) systems have attracted significant attention from executives and decision makers due to …

Executives see technology, data and analytics as a transforming force in business. Many
organizations are therefore implementing business intelligence & analytics (BI&A) …

Artificial intelligence (AI) is gaining increasing attention from business leaders today. As a
primary AI tool, chatbots have seen increasing use by companies to support customer …

Gamification, an emerging idea for using game design elements and principles to make
everyday tasks more engaging, is permeating many different types of information systems …

Along with the rapid development of in-store technology, multichannel service is being
shifted to omnichannel. By integrating different parallel channels, omnichannel service …

GenAI-driven technologies such as ChatGPT influence activities in all areas of life and are
used in private and work contexts. This study uses an individual-centered perspective to …

Mobile banking (mBanking) enables customers to carry out their banking tasks via mobile
devices. We advance the extant body of knowledge about mBanking adoption by proposing …

Purpose This paper aims to examine the dynamic relationship between digital business
intensity (DBI) and process innovation through knowledge management. More specifically …

Much of the research on Business Intelligence (BI) has examined the ability of BI systems to
help organizations address challenges and opportunities. However, the literature is …

The fear of vaccines has led to population rejection due to various reasons. Students have
had their own inquiries towards the effectiveness of the vaccination, which leads to …