In an omnichannel era, businesses and marketers need insights into the dynamics of
customer shopping behaviors, particularly the interplay between omnichannel …

This paper presents a qualitative study on consumer adoption of mobile payments. The
findings suggest that the relative advantage of mobile payments is different from that …

This research presents an integrated information processing model of phishing susceptibility
grounded in the prior research in information process and interpersonal deception. We …

This study investigates the effect of media richness on consumer decision-making and
channel choice, and grounds the investigation in media richness theory, task-media fit …

This paper develops and empirically validates customer shopping motives taking account of
customer channel selection in multichannel systems. As each channel is associated with …

Purpose–This study aims to examine whether gender, fashion innovativeness and opinion
leadership, and need for touch have effects on consumers' multi‐channel choice and …

Purpose Recent multichannel research suggests that consumers use multiple channels to
reap attribute-based benefits which have led to showrooming phenomenon. The purpose of …

Purpose The purpose of this study is to investigate the determinants of consumers' intention
to adopt or continue to use Internet-only banks based on the benefit–risk framework and …

In this paper we establish a linear demand model to explore the channel selection and
pricing strategy in a supply chain that comprises a dominant multi-channel retailer, and a …

When physically similar products, of similar quality, are offered by retailers both online and
offline, we often observe that the dispersion in prices of these products online is greater than …