Services in general are intangible and cannot be fully owned by consumers. If not controlled,
this can have a negative impact on the company, because many customers feel dissatisfied …

High consumer value creates customer loyalty. This is the basis for consumers to be able to
buy products or services from the same place repeatedly and not switch to other competing …

However, in the business world, it is not enough to be in this position, we have to be
competitive and number one, and one way to win the competition is to improve service …

During peak periods, it is possible that the services provided by producers are very minimal,
for example speeding up service times in order to serve as many customers as possible …