Total quality management (TQM) is widely regarded as one of the most important
approaches toward improving the quality of an organization's output in the construction …

The philosophy of total quality management is based on meeting quality requirements in all
processes and meeting customer needs quickly and accurately through the contribution of …

This paper aims to develop a roadmap for ISO 9001-certified construction companiesn to
move towards effective Total Quality Management (TQM) implementation. Although ISO …

This study explores the relationship between organisational culture and total quality
management (TQM) implementation in Australia, with the purpose of identifying the …

Industrialized construction continues to emerge globally. Developing countries like Malaysia
are still unable to increase industrialized building system (IBS) implementation significantly …

Value management (VM) is one of the principles adopted by stakeholders to manage issues
in the building industry. This paper aims to examine VM diffusion between residential …

Tujuan penelitian ini adalah menganalisis implementasi Total Quality Management (TQM)
dalam sistem manajemen perencanaan kepala sekolah pada SMA Swasta Katolik …

Total Quality Management could be defined as a transformation in management style aimed
at constantly increasing customer satisfaction via the design and improvement of …

Purpose Taking the perfect perspective of customers' satisfaction, this paper aims to
investigate the elements affecting customer satisfaction in business-to-consumer (B2C) …

Purpose The aim of this research is to empirically assess the nine dimensions of the Total
Quality Management (TQM) model, which have been categorized into four blocks: the top …