Measuring tourist satisfaction through a dual approach: The 4q methodology

AM Oliveri, G Polizzi, AM Parroco - Social Indicators Research, 2019 - Springer
Tourist satisfaction is one of the key factors in determining the success of a tourist
destination, since it affects behavioural intentions, such as the willingness to revisit and …

[图书][B] Ranking of multivariate populations: A permutation approach with applications

L Corain, R Arboretti, S Bonnini - 2017 - books.google.com
Ranking of Multivariate Populations: A Permutation Approach with Applications presents a
novel permutation-based nonparametric approach for ranking several multivariate …

Travellers' satisfaction with railway transport: a bayesian network approach

G Perucca, S Salini - Quality Technology & Quantitative …, 2014 - Taylor & Francis
Survey data are often employed as a tool to support planners in defining and reviewing their
intervention programs and policies. In the current literature, a broad range of studies have …

Multivariate approach for comparative evaluations of customer satisfaction with application to transport services

S Bonnini - Communications in Statistics-Simulation and …, 2016 - Taylor & Francis
In problems related to evaluations of products or services (eg in customer satisfaction
analysis) the main difficulties concern the synthesis of the information, which is necessary for …