The purpose of this study is to understand the interrelationships among employees'
emotional labor, emotional dissonance, job stress, and turnover intent in the foodservice …

Organizations face a progressively ageing workforce and jobs with direct customer contact
are growing, creating challenging issues from a human resource management perspective …

The role of employee's emotions are examined as influencers of job satisfaction, affective
organizational commitment, and turnover intentions within a frontline employee context …

Emotional labour involves management of one's emotions to match the demands of their
roles. This emotion display involves just expression (surface-level emotional labour) or …

This research explores job satisfaction among entrepreneurs to investigate two paths from
entrepreneurial commitment to job satisfaction: the direct path and the family path that …

Tribal entrepreneurship valorises emotional bonds between consumers and entrepreneurs,
yet this emotional dimension is little understood. Drawing from a netnographic study of …

Purpose The purpose of this paper is to investigate the association between perceptions of
leader emotion regulation strategies and followers' organizational commitment. In particular …

Purpose The concept of emotional labor refers to the management of emotions in interaction
with customers. This study aims to suggest an integrative definition of emotional labor. It …

Purpose Although the alignment between mission statement and leadership practices leads
to higher employee performance, it is unclear how the alignment is linked with employee …

Öz Turizm sektöründe emek yoğundur ve turizm çalışanları hizmet kalitesini ve buna bağlı
olarak misafirlerin memnuniyet ve bağlılığını arttırmak için yoğun çaba sarf etmektedirler …