Purpose The present study focuses on the cost of quality (CoQ) based on which
organizations can evaluate their quality-related activities in economic terms. The purpose of …

Firms in the world today are pushed to demonstrate objectively that they are able to comply
with increasingly stringent requirements to become part of sustainable supply chains. One of …

The purpose of this study is to examine the effect of quality management on green
innovation, as measured by green process innovation and green product innovation. The …

Purpose The purpose of this paper is to analyse the relationship between economic
performance in terms of labour productivity of small-and medium-sized enterprises (SMEs) …

Purpose This study aims to review the current status of quality management (QM) research
in Arab countries between 2001 and 2020. Design/methodology/approach The study …

This study aimed to identify the critical factors and items affecting the productivity of
sustainable human resources in a Railway Operation Company based on the perceptions of …

Purpose This paper investigates the impact of adopting quality management standards like
ISO9001 on a firm's performance and the mediator role of human capabilities within firms in …

Purpose This study aims to address two objectives: to analyse how the benefits of quality
management (QM) are perceived on specific productivity indicators of the Colombian dairy …

The objective of this research was to develop data collection instruments that allow the
identification of the relevant quality management practices (QMp) to productivity indicators of …

Purpose This research had two main objectives: To measure the productivity of companies
in the Colombian dairy industry and to identify efficient decision-making units (DMUs) that …