Although Internet users are expected to respond in various ways to privacy threats from
online companies, little attention has been paid so far to the complex nature of how users …

Purpose Google Maps is a web platform that allows users to review businesses and
services, including libraries. Given the impact of online reviews on the corporate reputation …

The main objective of this study is to explain how to increase user loyalty behavior to public
library services. This study uses a qualitative method based on grounded theory. The …

Purpose–The purpose of this study is to present a model for influential factors on customer
loyalty in public libraries and its evaluation in public libraries of western Iran …

This report investigates attitude towards complaining, societal benefits and probability of
complaint success, with emphasis on complaint intentions and actions, in applying the …

This study investigates the influences of the antecedent factors on the complaints and
resulting behaviors of 582 university library users in South Korea. There were statistically …

Purpose–This study aims to investigate the influences of the selected antecedents on each
type of complaining intentions and its relationship to complaining behavior of 582 university …

The current study investigates whether and how Turkish learners of English (TLEs) transfer
pragmatic knowledge from their native language into English when performing the speech …

본 연구는 비개인적 영향 가설, 차별적 영향 가설, 심리측정 접근의 이론적 개념을 바탕으로
위험 인식과 미디어의 관계를 살펴보고자 하였다. 구체적으로는 '심리측정 접근'에서 제공하는 …

Define-se a problemática do nosso trabalho–A Gestão de Serviços de
Informaçãodelimitando o âmbito às Bibliotecas Públicas. Analisa-se o contexto …