The role of politeness in human–machine interactions: a systematic literature review and future perspectives

P Ribino - Artificial Intelligence Review, 2023 - Springer
The growing prevalence of interactions between humans and machines, coupled with the
rapid development of intelligent and human-like features in technology, necessitates …

Appreciation vs. apology: Research on the influence mechanism of chatbot service recovery based on politeness theory

M Song, H Zhang, X Xing, Y Duan - Journal of Retailing and Consumer …, 2023 - Elsevier
Failures in human-chatbot interactions are becoming inevitable such as failure of chatbots to
maintain contextual awareness. Thus, an effective service recovery strategy is essential for e …

Biomimetic aquatic robots based on fluid-driven actuators: a review

K Bu, X Gong, C Yu, F Xie - Journal of Marine Science and Engineering, 2022 - mdpi.com
Biomimetic aquatic robots are a promising solution for marine applications such as internal
pipe inspection, beach safety, and animal observation because of their strong …

Findings from a qualitative field study with an autonomous robot in public: exploration of user reactions and conflicts

F Babel, J Kraus, M Baumann - International Journal of Social Robotics, 2022 - Springer
Soon service robots will be employed in public spaces with frequent human-robot interaction
(HRI). To achieve a safe, trustworthy and acceptable HRI, service robots need to be …

On the role of beliefs and trust for the intention to use service robots: an integrated trustworthiness beliefs model for robot acceptance

J Kraus, L Miller, M Klumpp, F Babel, D Scholz… - International Journal of …, 2024 - Springer
With the increasing abilities of robots, the prediction of user decisions needs to go beyond
the usability perspective, for example, by integrating distinctive beliefs and trust. In an online …

Human-robot conflict resolution at an elevator-the effect of robot type, request politeness and modality

F Babel, P Hock, J Kraus… - 2022 17th ACM/IEEE …, 2022 - ieeexplore.ieee.org
Human-robot conflicts might occur in the future, for instance, if a robot requests a public
resource (eg, an elevator). It needs to be investigated how the robot's request can be …

It Will not take long! Longitudinal effects of robot conflict resolution strategies on compliance, acceptance and trust

F Babel, P Hock, J Kraus… - 2022 17th ACM/IEEE …, 2022 - ieeexplore.ieee.org
Domestic service robots become increasingly prevalent and autonomous, which will make
task priority conflicts more likely. The robot must be able to effectively and appropriately …

My eyes speak: Improving perceived sociability of autonomous vehicles in shared spaces through emotional robotic eyes

Y Wang, S Wijenayake, M Hoggenmüller… - Proceedings of the …, 2023 - dl.acm.org
The ability of autonomous vehicles (AVs) to interact socially with pedestrians poses a
significant impact on their integration with urban traffic. This is particularly important for …

[HTML][HTML] Human-AI interaction research agenda: A user-centered perspective

T Jiang, Z Sun, S Fu, Y Lv - Data and Information Management, 2024 - Elsevier
The rapid growth of artificial intelligence (AI) has given rise to the field of Human-AI
Interaction (HAII). This study meticulously reviewed the research themes, theoretical …

The trustworthy and acceptable HRI checklist (TA-HRI): questions and design recommendations to support a trust-worthy and acceptable design of human-robot …

J Kraus, F Babel, P Hock, K Hauber… - … Organisation. Zeitschrift für …, 2022 - Springer
This contribution to the journal Gruppe. Interaktion. Organisation.(GIO) presents a checklist
of questions and design recommendations for designing acceptable and trustworthy human …