This study undertakes a systematic review of Artificial Intelligence and its applications to
service encounters and the hospitality industry by reviewing publications that (1) mainly …

The evolution of production systems has established major challenges in internal logistics.
In order to overcome these challenges, new automation solutions have been developed and …

As artificial intelligent technologies have been increasingly applied in tourism and hospitality
industry, the service failure caused by artificial intelligence assistant and how to recover …

Abstract Service robots (SR) are increasingly valued and embraced; they are here to stay.
Research on collaborative intelligence to better understand robotic-human partnerships is …

This study aims to develop a conceptual framework of the service delivery system design for
hospitality firms in the (post-) viral world. Several theoretical approaches such as resource …

Adopting a supply-side perspective, the paper analyses Bulgarian hotel managers'
perceptions of service robots using a convergent mixed methods design. Structured …

The rapid robotization of the hotel industry faces reluctance from frontline employees. This
study aims to explore frontline employees' intentions to use service robots in the hotel …

Purpose This study aims to investigate the effects of hotel customers' perceived utilitarian
and hedonic values on their intention to use service robots. In addition, the influences of …

This research aims to explain and predict frontline hotel employees' intention towards
human-robot collaboration (HRC) and their subsequent positive behaviors based on theory …

Robots are adopted in numerous tourism and hospitality segments, including restaurants.
This study aims to empirically investigate the service robots'(SRs) acceptance among fast …