Human-computer interaction research has produced consistent results bearing on a well-
established body of knowledge in cognitive science. In contrast, the new research domains …

A complete resource, this handbook presents current knowledge on concepts and methods
of human factors and ergonomics, and their applications to help improve quality, safety …

As an established field of research, Computer Supported Cooperative Work or CSCW is now
well beyond its first quarter century of existence. It is an appropriate time to take stock: What …

Suppose you were assigned the task of designing software to help automobile mechanics
troubleshoot engine malfunctions. How would you approach the problem to ensure that you …

In domains such as nuclear power, industrialprocess control, and space shuttle
missioncontrol, there is increased interest inreducing personnel during nominal operations …

The National Science Foundation funded the first Coordination Theory and Collaboration
Technology initiative to look at systems that support collaborations in business and …

Information retrieval systems, especially those accessed over the Internet, are ubiquitous in
our globalizing world. Many are wonderfully easy to use, and it is therefore easy to assume …

Cooperation and communication among different people have become more and more
important for industrial, transportation, and service sectors. This survey paper integrates the …

When (re) designing a work environment, tasks or functions are allocated more or less
explicitly among humans and between humans and machines. After a brief review and …

In complex problem solving domains such as supervisory control, one approach to human-
centered automation is intelligent associate systems. This paper proposes a taxonomy of …