The data-centric revolution generally celebrates the proliferation of business analytics and
AI in exploiting firm's potential and success. However, there is a lack of research on how the …

Digitization, artificial intelligence, and service robots carry serious ethical, privacy, and
fairness risks. Using the lens of corporate digital responsibility (CDR), we examine these …

Purpose Despite all the recent achievements in the field of interactive marketing and artificial
intelligence (AI), it is important to consider the ethical implications of these technologies …

Intelligent Automation, Service Robots, and AI – the Service Revolution is in Full Swing |
SpringerLink Skip to main content Advertisement SpringerLink Account Menu Find a journal …

This chapter outlines the overview of AI and customer services and how Artificial intelligence
(AI) has shaped the service revolution. This chapter draws on their previous studies on …

Artificial intelligence (AI) is revolutionizing businesses and daily life, with AI-powered
technologies like personal assistants and medical diagnostic systems transforming how we …

Artificial Intelligence's (AI) potential to augment knowledge workers' jobs brings about
significant transformation in their work, permeating their entire job beyond the automated …

The release of ChatGPT constituted a major technology shock to AI, offering new information
about AI advancement and its future potential. This paper studies the impact of the release …

We want to thank the reviewers for their extensive and constructive feedback. The reviews
helped us to scale up the quality of the chapters. We would also like to thank Mr. Parth …

In the US healthcare system, much effort is being spent to decrease healthcare costs while
improving patient outcomes and improving the health of the entire population. This transition …