The topic of modifying settings and service delivery to enhance consumers' experiences is a
potentially distinctive component of tourism hospitality and events education. Nevertheless …

Co‐creation offers firms and their network of actors significant opportunities for innovation,
as each actor offers access to new resources through a process of resource integration …

As technology innovation rapidly changes service experiences, service designers need to
leverage technology and orchestrate complex service systems to create innovative services …

This paper aims to bridge recent work on Service Logic with practice and research in the
Design for Service to explore whether and how human-centered collaborative design …

Purpose Service design is a multidisciplinary approach that plays a key role in fostering
service innovation. However, the lack of a comprehensive understanding of its multiple …

Highlights•Education is a fruitful and neglected sector for research on service design and
service innovation•Analysing services as learning networks illuminates core service …

Abstract The scope of Human-Computer Interaction (HCI) research is expanding with regard
to the studied systems and stakeholders, and its impact areas. Service design has recently …

Abstract Service design is a field emerging from the new-found interest in services as a
design material by practitioners and academics of the human-centred design tradition. As …

During the past approximately 15 years designers have paid increasing attention to service
and changes in our society, resulting in a new design discipline–service design. In parallel …

Close analysis of the user-based difficulties with tourism technology are infrequent. The
present autoethnographic account of strategically selected cases seeks firstly, to understand …