The importance of text mining is increasing in services management as the access to big
data is increasing across digital platforms enabling such services. This study adopts a …

The social networks and the rapid development of new technologies have led to
considerable changes in the tourism industry. Artificial intelligence, in particular natural …

This study synthesizes 91 peer-reviewed survey studies examining the public acceptance of
Autonomous Vehicles (AVs). The framework of the study is informed by three questions:(1) …

This study explores the interdependence between passenger travel experience and service
quality in the airline industry for ten geographical regions across the globe. We extract …

Growing concern about the climate crisis comes with increased scrutiny of flying as an
emission-intensive activity. This study conceptualises a modern communication system and …

Purpose The main aim of this paper is to build an approach to analyze the tourist content
posted on social media. The approach incorporates information extraction, cleaning, data …

Previous studies have identified key trends affecting the door-to-door air travel chain, to
inform organizational decision making. However, the extent to which transport service …

Airline services should be passenger-focused to be sustainable. In this study, we redesign
an in-flight service process using a service blueprint while incorporating direct customer …

This research investigates the influence of Twitter advertising on the purchase intentions
and purchase attitudes of the millennial internet users in India, as well as to assess if the …

Social media has garnered increased attention amongst individuals and organizations. At
organizational levels, social media gives companies a way to connect with the market in a …