The results of this study are expected (1) For the scientific aspect, the results of this study are
useful for enriching empirical findings regarding the issue of E-Satisfaction and E-Loyalty, it …

The shipping industry is currently one of the vital aspects of industrial business, especially in
the current Covid-19 pandemic era. Delivery of goods, both products and foodstuffs, can be …

The rapid development of E-commerce has given rise to many marketplaces in Indonesia
such as Tokopedia, Shopee, Lazada. Tokopedia, Shopee and Lazada applications are …

Online travel agency business sector shows a contradiction that even though e-service
quality is still a lot of complaints, it has no effect on e-customer satisfaction. This study aims …

Purpose–This study aims to measure and analyze the mediating role of e-satisfaction on the
effect of e-service quality on e-loyalty of the customers of Bank Syariah Indonesia (BSI) in …

This study aims to explain and analyze influence E-Service Quality and E-WOM (Electronic
Word of Mouth) of the purchase decision cosmatics in application SOCO by Sociolla. The …

Penelitian ini bertujuan untuk menguji hipotesis pengaruh e-service quality terhadap e-
loyalty melalui variabel mediasi e-satisfaction. Populasi penelitian ini adalah seluruh …

Penelitian ini didasari oleh latarbelakang permasalahan terkait peningkatan dan
perkembangan pengguna internet di Indonesia yang dapat memajukan ekonomi digital di …

This study aims to analyze the effect of Promotion, Service Quality, and E-Trust, on the E-
Repurchase Intention and E-Satisfaction of Bukalapak Consumers. Data analysis in this …

Sharia banking is a banking system developed according to the Islamic sharia Bank Syariah
Mandiri as a sharia bank in Indonesia which applies this system among conventional banks …