Abstract IT Service Management (ITSM) is a framework used to support businesses by
increasing IT service quality. Several studies have tried to examine the development of ITSM …

Filing is something that can not be exemplified by an organization or institution, which has a
lot of important information, can be used to determine or influence concrete something that …

The development of information technology in government so far is still experiencing
problems with the lack of achievement of public value from e-government development …

Dalam membangun suatu sistem dalam suatu organisasi TI diperlukan adanya dukungan
dari suatu IT Service yang mampu menyesuaikan kebutuhan bisnis secara terus menerus …

Abstract IT Service Management (ITSM) is a way for managing information technology that
aims to align the needs of businesses and IT departments in order to provide services that …

This study aims to evaluate PT Gramedia Asri Media to find out whether the company's IT
services meet the best standards of the ITIL V3 Service Operations framework. Service …

An information system audit is a way that can be taken to ensure the quality of information
systems in an organization. One of the problems faced is objectivity in assessing quality …

Islamic boarding schools, which have been existing for hundred years in Indonesia, are
known as traditional-educational institutions. So far, those institutions are still applying …

This paper aims primarily at examining the mediating role of the information technology (IT)
governance in the effect of IT adoption to IT service management. For this major purpose …

The field of IT management is one of the most discussed areas. This was initiated by
changes in IT development, its importance, and the view of IT. IT is no longer just a view of …