The study of reputation figures prominently in management research, yet the increasing
number of publications makes it difficult to keep track of this growing body of literature. This …

Strategic communication is a term that has become quite popular in communication science
education in the second decade of the twenty-first century. Originally only used for a niche …

Purpose‐The purpose of this paper is to provide a rationale and framework for examining
stakeholder reactions to crisis communication messages in various social media channels …

Many businesses have commenced using social media for crisis communication with
stakeholders. However there is little guidance in literature to assist organisational crisis …

Purpose The purpose of this paper is to explore the effectiveness of brand communication
activities on Facebook, Twitter, and Instagram among major Indonesian brands by …

This chapter provides insight into how social media have influenced recent efforts to revise
situational crisis communication theory (SCCT). The development of SCCT began in 1995 …

Purpose While a great amount of literature has focused on the relationship between
communication strategies and corporate reputation, there is no systematic research on the …

Social media enable organizations in crisis to communicate regularly about crisis events to
the public. Furthermore, consumers have the opportunity to respond to the organization's …

This qualitative study investigates through a case study how dialogic content, which is
shared on social media, facilitates stakeholder support and builds relationships to advance …

As the COVID-19 pandemic spread across the world, requiring emergency management by
health authorities and providers, it created flow-on crises and “crisis contagion” for …