This study investigates the determinants of online review helpfulness, adopting various
predictors from three dimensions of the online review management: source factors, review …

Online customer reviews increasingly exert influence on customers' purchase decisions
when shopping online and give new importance to the concept of word-of-mouth. This is …

The expansion of the Internet and social media have triggered a differentiation of the word-of-
mouth (WOM) concept, with consumer communication about brands and products now …

With the broad reach of the Internet, online users frequently resort to various word-of-mouth
(WOM) sources, such as online user reviews and professional reviews, during online …

Despite the proliferation of studies on sales distributions in e-commerce, little is known about
how such a distribution in online markets is affected by the presence of mobile channels …

Identifying and presenting helpful reviews to customers can significantly affect their
purchase decisions. Although review helpfulness has been extensively explored in tourism …

We empirically examine the impact of expanded product variety on demand concentration
using large data sets from the movie rental industry as our test bed. We find that product …

The unprecedented COVID-19 has led to the collapse of numerous businesses, notably
within the tourism and hospitality sectors. Despite the burgeoning research on resilience …

The long-tail effect, in which online retailing has a relative advantage in selling less popular
products, has been studied extensively with e-commerce growth. However, recent research …

Firms use social media marketing to promote products and collect consumer feedback for
the product development process. Their practice of investing in retailer-hosted Word-of …