Progressing from process mining insights to process improvement: challenges and recommendations

V Stein Dani, H Leopold, JMEM van der Werf… - … on Enterprise Design …, 2023 - Springer
Many organizations have adopted process mining to analyze their business processes, gain
insights into their performance, and identify improvement opportunities. Several academic …

A classification of process mining bottleneck analysis techniques for operational support

R Bemthuis, N van Slooten… - … Conference on e …, 2021 - research.utwente.nl
A bottleneck usually is a sub-process in the main process which delays the process. The
performance of a process can be increased by eliminating the bottlenecks. To this end …

From Process Mining Insights to Process Improvement: All Talk and No Action?

V Stein Dani, H Leopold, JMEM van der Werf… - International Conference …, 2024 - Springer
Organizations from various domains use process mining to better understand, analyze, and
improve their business processes. While the overall value of process mining has been …

[PDF][PDF] Maturity status of ITIL incident management process among Saudi Arabian organizations

O AlShathry - International Journal of Applied Science and …, 2016 - researchgate.net
Incident Management is an intrinsic IT process that is visible to both customer and
businesses. Organizations should proactively adopt a healthy IT service management …

From Loss of Interest to Denial: A Study on the Terminators of Process Mining Initiatives

V Stein Dani, H Leopold, JMEM van der Werf… - International Conference …, 2024 - Springer
Process mining has been used to obtain insights into work processes in various industries.
While there is plenty of evidence that process mining has helped a number of organizations …

Discovering guard stage milestone models through hierarchical clustering

LM M'baba, M Sellami, N Assy, W Gaaloul… - International Conference …, 2023 - Springer
Processes executed on enterprise Information Systems (IS), such as ERP and CMS, are
artifact-centric. The execution of these processes is driven by the creation and evolution of …

Mensch und Technik in der digitalen Transformation

M Hellmann - 2022 - 129.217.131.68
Die digitale Transformation gilt als zentraler gesellschaftlicher Megatrend. Unklar ist jedoch,
welche Veränderungen konkreter Arbeitsmerkmale mit der Digitalisierung einhergehen und …

SINIS: a method to select indicators for IT services

B Trinkenreich, G Santos, MP Barcellos - Product-Focused Software …, 2015 - Springer
Measurement initiatives support organizations in the control, management and improvement
of their processes, products and services. IT services literature suggests proper identification …

[PDF][PDF] The Impact of Software Quality Assurance on Incident Management of Information Technology Service Management (ITSM) A Field Study on Website's …

FO Al-Sheikh - 2017 - meu.edu.jo
تاكرش ىلع: ةيلاتلا تايصوتلا نم ددع حارتقإ مت تاجاتنتسلإا و ةساردلا جئاتن ىلع ادامتعإ ىلع
بجي اضيأ، يوديلا رابتخلأا لدب يكيتاموتلأا رابتخلإا ىلع دامتعلإا ةينورتكللإا عقاوملا ريوطت ع …

Business process modelling to improve incident management process

R Pereira, I Bianchi, AL Martins… - Trends and Innovations …, 2020 - Springer
Business process management (BPM) is an approach focused on the continuous
improvement of business processes, providing for this a collection of best practices. These …