Development of the Empathy in Design Scale: Measuring Employees' Empathy Toward Users in Service Design
L Drouet, K Bongard-Blanchy… - Interacting with …, 2024 - academic.oup.com
To design user-centered services, it is essential to build empathy toward users. It is hence
strategic to trigger empathy for users among professionals concerned with shaping service …
strategic to trigger empathy for users among professionals concerned with shaping service …